Refund Policy

Effective Date: April 7, 2026

1. Our Commitment

At PlugSof, we want you to be satisfied with every purchase. We stand behind our products and offer fair, straightforward refund terms. This policy explains when and how you can request a refund, what situations qualify, and how the refund process works.

All purchases made through plugsof.com are processed by Paddle.com Market Limited (“Paddle”), our authorized Merchant of Record. Refunds are issued through Paddle back to your original payment method.

2. SaaS Subscription Refunds

Our SaaS products (such as Staffig) are sold on a recurring subscription basis and include a free trial period to help you evaluate the product before you pay.

2.1 Free Trial Period

Most SaaS subscriptions include a 15-day free trial. During this trial, you have full access to the product and will not be charged. If the product is not the right fit, you can cancel at any time during the trial period — no payment will be taken and no refund is needed.

If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.

2.2 After the Trial — Paid Subscriptions

Once your paid subscription begins, we offer a 15-day refund window from the date of your first paid charge. If you are not satisfied with the product within this period, contact us at support@plugsof.com and we will issue a full refund.

After the initial 15-day refund window, subscription payments are non-refundable. You may cancel your subscription at any time, and your access will continue until the end of the current billing cycle. No partial refunds are issued for unused time remaining in a billing period.

2.3 Subscription Renewals

Automatic renewal charges are generally non-refundable. If you did not intend to renew and contact us within 48 hours of the renewal charge, we will consider your request on a case-by-case basis. To avoid unwanted charges, we recommend canceling your subscription through your account dashboard before the renewal date.

3. WordPress Plugin Refunds

When WordPress plugins become available for purchase on our Site, the following refund terms will apply:

15-Day Money-Back Guarantee: If you purchase a WordPress plugin license and find that the plugin does not work as described, you can request a full refund within 15 days of your purchase date.
Eligible Reasons: Refund requests for plugins are typically approved when the plugin fails to function as documented, cannot be installed or activated on a compatible WordPress environment, or was not delivered to your account.
Non-Eligible Situations: Refunds will not be issued if the plugin works as described but does not meet your expectations, if you changed your mind after purchase, or if the issue is caused by a conflict with third-party software that falls outside the plugin’s stated requirements.

4. How to Request a Refund

To request a refund, follow these steps:

Step 1: Email us at support@plugsof.com with the subject line “Refund Request.”
Step 2: Include your account email address, the product name, your order or transaction number (if available), and the reason for your request.
Step 3: Our team will review your request and respond within 3 business days.

If your refund is approved, we will authorize Paddle to process the refund. You do not need to contact Paddle separately.

5. Refund Processing and Timing

Once a refund is approved:

Paddle will process the refund to your original payment method.
Please allow 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Refunds are issued in the original currency of the transaction.

6. Non-Refundable Situations

The following are generally not eligible for a refund:

Subscription charges beyond the initial 15-day refund window.
Automatic renewal charges where the customer did not cancel before the renewal date (except as noted in Section 2.3).
Situations where the product functions as described but does not meet the customer’s subjective expectations.
Cases where a license key has been shared, redistributed, or used in violation of our Terms of Service.
Repeated refund requests from the same customer for the same or similar products (see Section 7).

7. Refund Abuse

We reserve the right to decline refund requests if we identify a pattern of abuse. This includes, but is not limited to, repeatedly purchasing and requesting refunds for the same product, using a product extensively before requesting a refund, or requesting refunds through multiple accounts. If we determine that refund abuse has occurred, we may suspend or terminate the associated account.

8. Chargebacks and Payment Disputes

We encourage you to contact us at support@plugsof.com before filing a chargeback or payment dispute with your bank or credit card company. In most cases, we can resolve the issue faster and more effectively than a formal dispute process.

Unauthorized chargebacks — where a customer disputes a legitimate charge without first contacting us — may result in the suspension of your account and loss of access to all PlugSof products. We cooperate fully with Paddle and payment processors to investigate disputed charges.

9. Cancelling a Subscription vs. Requesting a Refund

Cancellation and refunds are separate actions:

Cancellation stops future billing. Your access continues until the end of the current billing period. No refund is issued for the remaining days. You can cancel through your account dashboard or by emailing support@plugsof.com.
Refund reverses a previous charge. Refunds are only available under the conditions described in this policy. If you receive a refund, your access to the product will be revoked immediately.

10. Contact Us

If you have questions about this Refund Policy or need help with a refund request, contact us:

PlugSof
Email: support@plugsof.com
Website: plugsof.com