Refund Policy.
At PlugSof, we value your satisfaction above all else. This policy outlines our commitment to transparency and fairness regarding cancellations and refunds.
📋 General Terms
1. 15-Day Money Back Guarantee
We offer a full refund within the first 15 days of any initial purchase. If you find that our WordPress plugins or SaaS tools don’t meet your architectural needs, simply reach out to our support team. No complicated hoops, just a straightforward process.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- Request is made within 15 days of the transaction date.
- For plugins, the product has been deactivated and removed from your site.
- The request is not for a renewal payment (see Renewal Policy below).
3. Subscription Renewals
Automatic renewals are processed to ensure uninterrupted service. We send notification emails 7 days prior to renewal. Renewal payments are non-refundable unless a technical error occurred. You can cancel your subscription at any time via your PlugSof dashboard to prevent future charges.
4. Technical Support Requirement
If your reason for a refund is technical, we request the opportunity to resolve the issue first. Our editorial architect approach means we pride ourselves on fixing bugs and improving the experience rapidly.
Need Help?
Our support team is ready to assist with your refund request or any technical issues.
📧 Contact Support
📋 Quick FAQ
- Processing Time
- 5-10 business days for the credit to appear.
- Partial Refunds
- We do not offer partial refunds for unused subscription time.
The Refund Process
1. Submit Request
Email our support team with your order ID and the reason for your refund.
2. Review
Our team reviews the request against our policy terms within 24-48 hours.
3. Disbursement
Once approved, the funds are sent back to your original payment method immediately.